Returns Policy
You may return most new, unopened items within 15 days of delivery for a refund of the purchase price you paid (excluding any amounts you have paid for shipping, taxes, and/or Rush Delivery unless required by applicable law).
You can request a refund by going into your account, finding the product you wish to return, and clicking the Return Items link. Once filled out and submitted, our team will respond to your request as quickly as possible. If your request matches our return criteria, we will either offer an in-store credit or a direct refund back to your source of original payment.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need help returning an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Every order is normally shipped within 1-2 weeks of purchase.
We offer 4 different shipping options:
Flat Rate ($10 - Ships within 3-5 business days of product post office drop-off)
UPS Ground (Varies - Ships within 1-2 weeks of product post office-off)
UPS 3-Day Select (Varies - Ships within 3 business days of product post office drop-off)
UPS 2nd Day Air (Varies - Ships within 2 business days of product post office drop off)
In Store Pickup
We offer in store pickup at one of our partner optical locations, Reese Vision Care, located at 3801 N University Dr #301, Sunrise, FL 33351. We usually will have your order within 2 weeks and will also send you an email when your order is ready for pickup. Be sure to bring your receipt and a valid form of identification when picking up your order.